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Customer Support Executive - Domestic Job

Multiple Cities of Pakistan
Ibex BPO
job Expired

Job Summary:

  • Post Date: 16-Mar-2018
  • Industry: BPO
  • Career Level: Entry Level
  • Category: Customer Service
  • Positions: 0
  • Salary Range: 15000 PKR To 19000 PKR / Monthly
  • Min. Experience: Fresh
  • Min. Education: Doesn't Matter
  • Apply Before: 31-Mar-2018

Job Description:

    • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. • Follow up to ensure that appropriate actions were taken on customers’ requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. o Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus. o Job Shift: On Rotation o Transport: Conveyance will be provided to females only, males own transport. o Send us your CVs on: careers.pk@ibex.co *Email Subject should be “Customer Support Executive Domestic”

Skills Required:

    o Skills & Abilities: • Proficient with MS Office particularly MS Excel (Spreadsheet) • Possess Knowledge of Call Centre Operations • Must be flexible to work in shifts • Excellent communication skills