Finding right Jobs:
Where Jobseekers can find their dream jobs.

Customer Care Officer Job

Cakes and Bakes
job Expired

Job Summary:

  • Post Date: 08-Mar-2017
  • Industry: Food
  • Career Level: Experienced
  • Category: Customer Service
  • Positions: 1
  • Min. Experience: 1 to 2 Years
  • Min. Education: Bachelors
  • Apply Before: 30-Apr-2017

Job Description:

    We are looking to hire Customer Care Officer .Candidate should have the following skills.

    To prepare customer complaints' data base and submit monthly report in this regard to the Managing Director;

    To take MD, Regional Sales Manager or Zonal Sales Manager in case of complaints of emergency nature;

    To proactively move for customer feedback on company products and services to listen to customer's voice;

    To prepare data base of customers who call and fill up feedback cards and keep them informed about new products/promotions etc.

    To devise strategy whereby customer care section of company personally interacts with customers at company operated sales outlets;

    To receive customer's telephone calls and make out daily written log of customer complaints/suggestions/comments;

    To design format for customer feedback and ensure that feedback forms/cards are available at convenient places in company operated sales outlets;

    To devise strategy of collecting customer feedback and compiling it;

    To promptly attend to customer feedback/complaints whether on telephone call or on feedback form/card;

    To get back to customers especially those who made complaints/comments to ensure that complaint is resolved;

Happy Fathers Day Happy Fathers Day Images Fathers Day Quotes Fathers Day Images Happy Fathers Day Quotes